Refund and Cancellation Policies:

Effective Date: 07-01-2025

At CourseMate, we strive to provide high-quality educational content and services. However, we understand that there may be situations where users require refunds or cancellations. Please read the following policies carefully.

1. Refund Policy

1.1 Eligibility for Refunds

• Refunds are granted only under specific conditions, such as:
  • Technical issues preventing access to the purchased course content.
  • Incorrect billing or duplicate payments.
• Requests for refunds must be submitted within 7 days of purchase.

1.2 Non-Refundable Cases

• Refunds are not provided in the following situations:
  • Change of mind after purchase.
  • Partial or full completion of the course.
  • Failure to complete the course within the stipulated time.
  • Dissatisfaction with course content after accessing it.

1.3 Process for Requesting a Refund

• To request a refund, please contact us at info@coursemate.in   or   coursematein@gmail.com  with the following details:
  • Full name.
  • Course name.
  • Proof of payment.
  • Reason for requesting a refund.
• Refunds will be processed within 7-14 business days after approval.

2. Cancellation Policy

2.1 Course Cancellation by the User

• Users cannot cancel a purchased course after accessing the content.
• If you wish to cancel before accessing the course, please contact us within 24 hours of purchase for consideration.

2.2 Cancellation by Coursemate

• We reserve the right to cancel any course in the following circumstances:
  • Breach of our Terms & Conditions by the user.
  • Unforeseen technical or operational issues.
• In such cases, users will be notified, and refunds may be provided at our discretion.

3. Important Notes

3.1 Processing Fees

• Any applicable transaction or processing fees will be deducted from the refund amount.

3.2 Payment Method

• Refunds will be issued to the original payment method used during purchase.

3.3 Exceptional Circumstances

• In cases of disputes or exceptional situations, decisions will be made on a case-by-case basis at the sole discretion of Coursemate.

4. Contact Us

If you have questions or need further assistance regarding refunds or cancellations, please contact us at:

Email: info@coursemate.in

By purchasing and using our services, you agree to abide by these refund and cancellation policies.